CMA cracking down on unfair cancellation policies

Our team:

On 30th March 2020, the Competition and Markets Authority (CMA) launched its investigation into unfair cancellation and refund policies, following an increasing number of consumer complaints during the COVID-19 pandemic.

The CMA has identified three sectors of particular concern which it will tackle as a priority, before moving on to examine other sectors:

• weddings and private events;
• holiday accommodation; and
• nurseries and childcare providers.

For further information click here.


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