A fantastic opportunity to join our dynamic IT department which currently comprises a team of ten: the Head of IT, Head of IT Service Delivery, Senior IT Infrastructure and Applications Manager, Senior Systems Developer, Senior IT Infrastructure Analyst, Senior Applications Analyst, IT Infrastructure Analyst, IT Trainer, IT Support Co-Ordinator (which this role will be covering) and two support Analysts.
As the IT department grows, our aim is to recruit astute, motivated and enthusiastic individuals to represent the Fladgate brand. We offer exceptional training and career development and the opportunity to learn from some of the best in the business.
As the IT Helpdesk Supervisor, your role will include but not be limited to:
• Working closely with an outsourced Helpdesk to provide first line support.
• Supervision of the IT Support Analyst team, allocating resources and coordinating workflow across the team to ensure that the highest level of service is provided.
• Providing first and second line support to all computer users in the use of the Firm’s hardware and software.
• Enhancing users knowledge and improve productivity firm wide.
For further information please contact Andrea Harpas, Senior HR Advisor: AHarpas@fladgate.com