The practices of outsourcing and offshoring offer businesses opportunities for cost and operational efficiencies.

However, maximising the value created by such restructuring requires careful management and preparation and an expert appreciation of how outsourcing can impact the business, from employment arrangements to service continuity and reputational risk.

At Fladgate, we help clients, including major corporations and public sector bodies, with every stage of the outsourcing process, from drafting the legal and contractual elements of tender documentation and evaluating supplier responses to service level agreements and scheduling. We advise on first and second generation transactions and manage the process of transferring associated assets, including novating third party agreements, and the TUPE implications at both ends of the transaction.

Drawing on the expertise of specialists within our corporate, tax, employment, IP, technology, data protection and real estate teams, our outsourcing team provides a comprehensive package of services and advice to clients considering or working with outsourced operations.

Our experience includes advising on agreements relating to:

  • Applications, desktop and data centres
  • Managed communication (mobile, wide area network for voice and data)
  • Application service provision
  • Website and data hosting
  • Business processes (such as payroll and accounts)
  • Offshore transactions
  • Facilities management
  • Property outsourcing
  • Shared services

If you have any questions or queries please call Eddie on +44 (0)20 3036 7362 or email epowell@fladgate.com

Handles a broad spectrum of technology work on behalf of suppliers and customers of services and systems. Areas of focus include complex outsourcing and procurement projects, software licensing agreements, data protection, digital media, e-commerce and social media matters.

Chambers UK
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  • Goldman Sachs – competitive procurement for the outsourcing of IFM services covering offices, trading floors and data centres in the North America, S.E. Asia, India and EMEA regions.
  • GlaxoSmithKline – tender process for several global IFM outsourcing agreements covering hard, soft and speciality services such as laboratory instrumentation support; separate procurement projects for GSK covering global logistics and security services (manned guarding).
  • Goldman Sachs – maintenance and support contracts covering a wide range of building related services, including building management systems, lifts, HVAC, turnstiles, fire suppression and security services at its new London head-quarters.
  • Nuffield Health – outsourcing of food services at its hospitals and gyms.
  • University of Cambridge Local Examinations Syndicate – emarking outsourcing agreement with RM Plc, a leading provider of products and services to the education sector, which transformed both the marking process itself and the way in which examinations were provided.
  • Metropolitan Police Authority – various transactions including the acquisition and single building outsourcing of the 30-storey Empress State building which is headquarters for several departments of the MPA.
  • GAVS Technologies – negotiation of its managed services arrangements with NASDAQ-listed NetApp.
  • Cambridge Assessment – offshoring framework agreement with HCL Technologies Limited, one of India’s leading IT service providers, as part of an ongoing programme to upgrade and develop its legacy systems.
  • Sovereign Business Integration Plc – long term agreement with Ford Motor Company to provide a hosted logistics application service and supply chain management solution on a “software as a service” basis and to provide outsourced IT office services.
  • Cambridge Assessment – offshoring framework agreement with Infosys Technologies Limited, a global IT service provider headquartered in India.
  • Sonata Software – £multimillion outsourcing deal between this leading Indian software service provider based in Bangalore and TUI, one of Europe’s largest travel groups. This provided for the outsourcing to Sonata of various software development, support and consultancy functions with an option for a dedicated offshore development centre to be provided.
  • Leading accommodation website – long term implementation and operational IT outsourcing arrangements.
  • Sovereign Business Integration Plc – provision of outsourced services to well known insurer, Amlin.